South America Mining Partnership Case Study

Project Name:

Integrated Mining Machinery Delivery and Support Program – South America

Industry:

Mining & Infrastructure

Location:

South America

Project Duration:

2024 – Ongoing

Overview

In 2024, Changlin successfully delivered 565 units of construction machinery to South America, supporting large-scale mining infrastructure projects through a local agent partnership. The total contract value reached CNY 169 million, making it a flagship case in Changlin’s overseas expansion.

This mining machinery case study highlights how equipment performance, localized service, and customer satisfaction drove project success in high-demand mining zones.

Solution Highlights

✅ Equipment + Service + Localization

We offered a full-solution package that included equipment delivery, resident engineers, local parts inventory, and 24/7 service response.

• 98% fault response rate

• Full-vehicle diagnostics to enable preventive maintenance

✅ Co-Creation for Mining

We co-developed heavy-duty mining attachments (e.g. reinforced buckets) and launched a joint R&D center with local partners for faster spare parts delivery.

✅ Customer-Centric Digital Support

• 95% customer satisfaction monitored via smart systems

• 40% YoY increase in thank-you letters from end users (2024 vs 2023)

Results

• 🚛 62% YoY increase in shipment volume

• ⚙️ 7,200 average trouble-free hours per unit (28% above industry average)

• 🤝 Strengthened long-term cooperation with agents and clients in key mining markets

2025 Roadmap

• 📊 Customized mining machines to reach 35%+ of total shipments

• 🧠 Launch of a Smart Maintenance Hub (Q3 2025)

• 🏭 Local spare parts warehouse expansion by 200%

• 🎓 100% technician certification for agents by year-end

Why It Matters

This case proves that Changlin’s mining machinery, backed by smart diagnostics and a robust service model, can outperform industry standards in harsh working environments. It also showcases our ability to build sustainable partnerships in South America through localized support and innovation.

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